SERVICE TERMS OF AGREEMENT

At Queens' Creations, we are dedicated to crafting unforgettable experiences through our exquisite design decor including floral designs, table floor and ceiling scapes as well as event services. Our mission is to provide elegance, quality, and meticulous attention to detail, ensuring every installation, floral arrangement and event is perfected. The following terms and conditions apply to all floral and event design services to maintain our high standards and exceptional client experiences.

Floral & Event Design Service Minimum:

Our Promise

We require a $2000 minimum investment for all services rendered by the Royal Architects of Queens' Creations. This includes design, delivery, installation, and applicable sales tax.

Deposit Requirements:

A 50% non-refundable and non-transferable booking deposit is required to secure your event date. This deposit will be applied toward your total balance. Full payment is due a minimum of 2 weeks (14 days) before your event date. For events booked less than 1a two-week period, the full payment is required at the time of booking.

Floral & Event Installations & Dismantle:

The Royal Architects will arrive 2-6 hours prior to your event start time to ensure seamless installation and placement of floral arrangements and event decor. While we strive for flawless execution, unexpected delays may occasionally occur. Should any arise, we will communicate promptly with your designated point of contact with someone from the Royal Architects of Queens' Creations.

For Full-Service Event Floral Design bookings, all containers and decor items provided by Queens' Creations will be retrieved at the close of your event unless alternate arrangements have been pre-approved.

Refund Credit/Cancellation Policy:

If your event is canceled more than 14 days before your event date, you may be eligible for a 75% refund credit of the total amount paid, excluding processing fees and any funds already allocated for your specific service needs.
If your event is canceled less than 14 days before the scheduled date, you are eligible for a 50% refund credit of the total amount paid, excluding processing fees and any funds spent toward your event.
Refund credits may be applied toward a future event date or floral service.
Once services have been rendered, no refund credits will be issued. Other than our refund credit policy, all contracted services are non-refundable.

Décor Items Disclosure:

For Full-Service Event Floral Design, all decor items, including vases, containers, backdrops, and other rental pieces, will be collected at the event’s conclusion. Clients are financially responsible for any lost or damaged decor items.
Should you wish to keep any vessels or containers, this may be arranged for an additional cost upon request. Please note that some items may not be eligible for purchase.
By submitting payment for your invoice, you acknowledge and agree to these Service Terms of Agreement.